Account Setup

Set up and configure your Automatum account.

Overview

Your Automatum account is the foundation for managing all your cloud marketplace operations. This guide covers initial setup, configuration, and account management.

Creating Your Account

Sign Up

1. Visit app.automatum.io
2. Enter your email address
3. Create a secure password
4. Verify your email
5. Complete your profile

Account Verification

After signing up:

• Check your email for verification code
• Complete profile information

Account Types

Individual Account

• Single user access
• Personal marketplace management
• Suitable for solo ISVs

Organization Account

• Multi-user access
• Team collaboration
• Role-based permissions
• Centralized billing

Profile Settings

Personal Information

Update your profile at Settings > Profile:

• Display name
• Email address
• Phone number

Security Settings

Protect your account:

Password

• Minimum 12 characters
• Mix of uppercase, lowercase, numbers, symbols
• Change every 90 days recommended

Account Linking

Link to Organization

Join an existing organization:

1. Sign up with your organization email
2. You will be prompted to join the existing organization
3. Accept invitation
4. Access organization resources
5. Ask your organization's admin to assign you the right role

Account Recovery

Forgot Password

1. Go to login page
2. Click Forgot Password
3. Enter email address
4. Check email for reset link
5. Create new password

Account Deletion

Permanent Action

Account deletion is permanent and cannot be undone.

To delete your account:

1. Export all data first
2. Email us at hello@automatum.io to request a deletion
3. Account will be scheduled for deletion

Data retention after deletion:

• Personal data: Deleted immediately
• Transaction records: Retained 7 years (legal requirement)
• Anonymized analytics: Retained indefinitely

API Access

Generate API Keys

1. Go to Integrations > API Access > API Keys
2. Click Create New Key
3. Name your key
4. Set permissions
5. Copy Access Key and Secret Key

Compliance

Data Privacy

Your data rights:

• Access your data
• Export your data
• Delete your data
• Correct inaccuracies

GDPR

For EU users:

• Data processing agreements
• Right to erasure
• Data portability
• Consent management

Troubleshooting

Can't Log In

1. Verify email address is correct
2. Check caps lock is off
3. Try password reset
4. Clear browser cache
5. Contact support if issues persist

Not Receiving Emails

1. Check spam/junk folder
2. Add noreply@comms.automatum.io to contacts
3. Verify email address is correct
4. Check email filters

Account Not Syncing

1. Refresh the page
2. Log out and log back in
3. Clear browser cache
4. Try different browser
5. Contact support

Next Steps

• Connect cloud accounts
• Create your first listing
• Invite team members
• Set up notifications

Need Help?

Contact support@automatum.io for account assistance.